|In order to prioritize your request and solve your problem responsively, it is very important that you type in a description of your problem. Typing in "help" or "call me" will not expedite your request.
|* Choosing a tech does not guarantee that tech will be available to contact you.
* Circumstances often require calls to be handled by the first available tech.
* Choosing a tech could actually increase the time required to respond to your request.
The ComCept support helpdesk hours of operation are Monday through Friday 8:00AM to 5:30PM EST.
All calls taken outside of these hours will result in time plus a half charge.
Calls taken on Sundays and legal holidays will result in a double time charge.